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Privacy Policy

Introduction

Wekayah Pharma (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with us — whether as a customer, healthcare professional, supplier, partner, or website visitor.

We handle all personal data responsibly and in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Scope and Legal Basis

This Policy applies to all personal data processed by Wekayah Pharma in the United Arab Emirates.

We process data under lawful bases such as:

Your consent (e.g., for marketing or newsletters).
Contractual necessity (e.g., product supply or service agreements).
Legal obligation (e.g., compliance with health regulations).
Legitimate interest (e.g., customer service or business operations, where your privacy rights are not overridden).

Personal Data we Collect

Depending on your relationship with us, we may collect:

Contact Information: address, phone, email.
Professional Information: company name, role, medical specialty (if applicable).
Health or Product Information: only when relevant and permitted (e.g., inquiries about pharmaceuticals).
Marketing Preferences: topics of interest, communication preferences, consent history.
Technical Information: IP address, browser type, cookies, usage analytics.
Other Voluntary Data: information submitted through forms, emails, or social media channels.

How we use your data

We use your personal data for purposes such as:

Delivering and improving our pharmaceutical products and services.
Responding to inquiries, requests, or feedback.
Managing business relationships and contracts.
Fulfilling regulatory or legal obligations.
Securing our digital platforms and systems.
Enhancing user experience through analytics.
Conducting lawful marketing and communications activities (see below).

Marketing and Communication

Wekayah Pharma may contact you with product updates, health awareness campaigns, industry news, educational events, or pharmaceutical innovations that may interest you — provided you have given consent or where such contact is otherwise lawful.

We adhere to UAE’s marketing and data privacy requirements, including TDRA guidelines on consent-based digital communication.

Your Choices:

You may opt out of marketing communications at any time by clicking the unsubscribe link or emailing us directly.
Withdrawal of consent does not affect other necessary communications (e.g., billing or service notifications).
We never sell or rent your personal information to third parties.

Our marketing communications may include:

Email newsletters and product launches.
Event or webinar invitations.
Educational and awareness materials.
Customer satisfaction surveys.
Personalized updates based on your interests.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, measure traffic, and improve functionality. You can control cookie settings through your browser. Disabling cookies may affect some website features.

Data Sharing and Disclosure

We may share data only where necessary and lawful:

With Wekayah Pharma affiliates or service providers (e.g., hosting, logistics, or analytics).
With healthcare professionals or regulatory authorities when required by law.
With third parties under contractual obligations to maintain confidentiality and data security.

When required by legal, regulatory, or governmental entities.

Data Security

We employ robust technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure. These include secure servers, restricted access, encryption, and employee confidentiality training.

Data Retention

Your personal data will only be kept for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and healthcare regulations. Once no longer needed, data is securely deleted or anonymized.

Your Rights

Under the UAE PDPL, you have the following rights:

Access your personal data.
Request correction of inaccurate information.
Request deletion or restriction of processing.
Withdraw consent at any time (especially for marketing).
Object to certain types of processing.
Request data portability, where applicable.

To exercise your rights, please contact us via the details below. We will respond in accordance with UAE regulatory timelines.

Children’s Data

We do not knowingly collect personal data from individuals under the age of 16 without verified parental or guardian consent. If such data is discovered, it will be promptly deleted.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website with the “Last Updated” date clearly displayed.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Wekayah Pharma – Marketing Office
Dubai Silicon Oasis, DDP,
Building A1, P.O. Box 566912
Dubai, United Arab Emirates

Call us: +971 422 85 285 or +971 504 62 0355
Email: info@wekayahpharma.com